Customer Reward Points

Customer Reward Points

Our eBotaniq Customer Rewards Points Program is our way of saying "Thank You" to you, our valued customer. By becoming a registered user on our eBotaniq.com.au website, you are automatically enrolled in this money saving program. Members earn points on every purchase that can be redeemed for discounts on future orders. Best of all, earning points is easy.

Yuo can earn 1 point for every dollar you spend on products in our store!

You can redeem your points at a rate of 15 points equal to one dollar. So if you spend $150 on merchandise in our store, you will get 150 points equal to $10 off your next order! This equates to a savings of 6.67% on each order which can be applied as a discount on a future order.  Please note that this will only apply to orders from here on forward and customers must accumulate 150 points before this option will show on the payment section.

Frequently Asked Questions

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Frequently Asked Questions

 

How do I view my accumulated points?

Log into your account.  Your available points total will be displayed.

 

Do I have to create an account to collect points?

Yes. We know many people have concerns about sharing information with online companies and understand your desire to keep personal information just that, personal. However, our system can only track, assign, and apply points for users who are registered. Rest assured, however, that we do not sell, rent or distribute customer information to any third party as per our privacy policy. You also need to log into your account to be able to earn or spend your points.

 

When I return an item will points be deducted from my account?

Yes. The points earned from the purchase of an item are deducted if the product is returned.

 

How do I redeem points I've earned?

Log into your account. Add items to your cart. Upon checkout, select "Reward Points" as your payment method. Enter the amount of points you want to apply to this order. Click "Submit Order". If you don't have enough points to pay for the entire order, the cart will not show the Reward payment potion and prompt you for another payment method. Points can not be used to pay shipping or sales tax where applicable. Note that in our online store, if you cannot collect points for that product, then you also cannot pay for that product with points.

 

Can I apply points to past orders or an order that's already been submitted?

Points cannot be applied to previous orders or to orders that have already been submitted. You must select "Pay with Points" as your method of payment first, then process your credit card or PayPal payment.

 

How do I know how many points I have earned per order?

You can find this information in your 'orders history' area:- Log into your account. Click on "Orders History" Select which order you want to look up. Look at the Subtotal or Discounted Subtotal for that order. You earn 1 point for every dollar displayed in the Subtotal or Discounted Subtotal. Postage costs does not add points

 

 This sounds great! But what's the "fine print"?

    • The Customer Reward Point payment option will only show in the payment section once 150 points accumulated.
    • Products offered at wholesale or discounted are excluded from generating reward points
    • Points may only be earned or applied for orders originating from the eBotaniq.com.au website. Points are awarded based on the Subtotal or Discounted Subtotal of an order and are not awarded for freight nor any sales tax in connection with purchases.
    • Points have a finite use by date of 2 years after they have been earned and accumulate to maximum of 600 points
    • Points cannot be used to pay freight or sales tax on a future order.
    • Customer Rewards Points have no cash value and points may not be redeemed for cash.
    • Gift Certificates may not be paid for with Customer Reward Points .
    • Customers may choose to apply point discounts to orders during the checkout process. We are unable to apply point discounts to orders after they are submitted.
    • eBotaniq.com.au reserves the right, at their sole discretion, to terminate the Customer Rewards Program, or add program rules, regulations, terms and conditions, including, but not limited to, imposing time limits and changes in point values, rewards and reward levels without prior notice.
    • Points awarded to one Account holder may not be transferred or used to benefit another customer or party.
    • Points earned on one order cannot be used as a discount on another order placed within 24 hours of the original order. So, points you earn on an order placed today will not be available to use on your next order until 24hours have passed, nor will those orders be combined.

This is an automated process. Any evidence of tampering, fraud or attempted fraud by or on behalf of a customer shall void all points earned by that customer.

 

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