Privacy Policy

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Privacy Policy


eBotaniq is committed to protecting and maintaining your privacy.

This Privacy Policy explains our online information practices and your options regarding the ways in which your personal data is used. Our aim is to ensure that we only gather information about you that you want us to have and that we only use this information after we have told you how it will be gathered and used and once we have given you the opportunity to consent to its use.
If you have any requests concerning your personal information or any queries with regard to our processing please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.


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Information collected collects the details provided by you on registration. This includes your name, e-mail address, postal address, country, chosen username and password. Some of this information is essential to the service provided by us and as such is mandatory; the other information is optional and as such need not be provided if you do not wish to. We do not normally ask for more sensitive information such as your age, gender or religious beliefs. This information is stored so that you are not required to enter it each time you make a purchase and to allocate customer bonus points where applicable, and may be viewed or updated at your convenience. This information cannot be viewed or modified by unauthorised parties. We also collect information about the transactions you undertake including details of payment methods used. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

How information is collected

Whilst you browse our site we collect information about the pages that are being requested and the time and date of the request. We also log IP addresses. This information is used to improve the ease of use of our Online Store and is in no way linked back to individual users. When you use the search facility of our Online Store we collect information about what you were searching for. The data we collect is used to give us demographic information about the entire site traffic, so that we can improve the service(s) we offer.


Use of your information and your preferences

We will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news, via our newsletter, about products and services. You may choose whether or not to receive the newsletter. We will contact you by email for these purposes. We like to hear your views to help us improve our service. From time to time, we may contact you by email to ask your opinions. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosure of your information

As a general policy, does not knowingly or intentionally disclose to any third parties any specific Personal Information about you that we collect via the Site including your name, address, phone number, e-mail address, credit card information, billing or shipping information, site usage, or site preferences. However, we reserve the right to outsource certain activities such as shipping and credit card processing to our business partners. In such case, we will disclose to these business partners only such information as is required to facilitate your transactions, and we will require our business partners to protect and refrain from disclosing your information to other third parties. Further, will cooperate with official law enforcement inquiries, such as fraud investigations and subpoenas, and will disclose your information when necessary to comply with state and federal laws and regulations of Australia.

How You can Access or Correct Information

Once you are a registered member of you can access or correct your own information at any time by going to our site and signing in. You are then able to modify your own profile or even to delete it completely.


The information provided by you on registration on the online store is protected via a password you provide, and can not be accessed without this password. This password can be changed whenever you wish by signing in on the site and modifying your own profile via the link provided.

How does make sure that my personal information is kept secure when I purchase products?

The Store uses Secure Socket Layer (SSL) Protocol for browsers that support 128-bit encryption (such as Mozilla Firefox 0.9 or greater, or Microsoft® Internet Explorer version 2.1 or greater). SSL encrypts information before it travels between the customer and so that your purchase information cannot be read as it travels over the Internet.

How do I know if my browser is secure?

A change in the URL from http:// to https:// notifies you that you are using SSL. Typically a padlock appears on your browser.

What do I do if I do not have a browser that supports a 128-bit encryption?

If you are not using a browser which adheres to SSL Protocol and does not support 128-bit encryption, the information you provide may not be secure and we recommend that you contact eBotaniq Customer Service  (during business hours) directly to order products, or fax us back the downloadable "order fax-back" form.

What is done with my credit card information once I submit my purchase request at the Store?

When processing credit card purchases over the Internet, will verify your credit card information with the appropriate financial institution prior to processing your purchase. We will not supply this information to any third party we do not store any of your credit card information.

Other web sites sometimes offers links to the sites of our co-branding partners and we may also offer links to other Web sites that we are not affiliated with. When using some of our online services, you could be directed to these other co-branded sites. Some of these links are the sites of partners whom have joined with to provide services to you. is not responsible for the privacy policies or other terms of use of these partner sites or other sites you may link to while using the site. This includes links from advertisers. These other sites may send their own cookies to users, collect data, or solicit personal information.


"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring. Cookies cannot obtain personally identifiable information such as your e-mail address, or any other information stored on your hard drive. Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. This information is used by us to measure the number of visits, average time spent, page views, and other statistics about visitors to our website. We also use this data to monitor site performance and to make the site easier and more convenient for you to use. Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at our store. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above, this will restrict the services that you can use.

How can I have my name deleted from’s customer list?

If you decide that you no longer wish to have your name on our Customer list, please contact us through our Customer Service email . Deletion of your information will usually take 2-3 days.

How do I contact

Visit our "contact us" page for contact options.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Last update: August 2011

for eBotaniq™


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Whilst we are most of the time away from the office,we understand that there are times you need to contact us. So please leave a text message on the phone +61 (0)490 069 282 and we will get back to you ASAP;  typically this will be after 17h00 or the next day.

The best way to contact us is via email

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